Distil Plans Explained

Understand Distil's pricing tiers and choose the right plan for your team.

Overview

Distil offers four plans:

1. Free: For trying out Distil
2. Starter: For small teams and solo PMs
3. Growth: For scaling product teams
4. Enterprise: For large organizations

All plans include:

• Core feedback management (collect, evaluate, accept)
• Integrations (Jira, Linear)
• Unlimited cards
• Email collection
• Tags and search

Free Plan

Price: $0/month forever

Limits:

• 1 user (you)
• 1 workspace
• 50 cards maximum
• Basic integrations (Jira, Linear)
• Email support (best effort)

Best for:

• Trying out Distil
• Personal projects
• Very small-scale feedback management

Not suitable for:

• Teams (can't invite anyone)
• Production use (50 card limit is low)
• Long-term use (you'll outgrow it quickly)

Upgrade when: You need to invite teammates or have more than 50 cards.

Starter Plan

Price: $29/month (or $25/month billed annually)

Limits:

• Up to 3 users
• 1 workspace
• Unlimited cards
• All core features
• Email support (24-hour response)

Best for:

• Solo PMs with a few collaborators
• Small startups (pre-product/market fit)
• Side projects that need team collaboration
• Early-stage products

Upgrade when: You need more than 3 team members or want governance features.

Growth Plan

Price: $99/month (or $79/month billed annually)

Limits:

• Up to 10 users
• 3 workspaces
• Unlimited cards
• All core features
• Priority support (4-hour response)
• Access to Packs (Governance, Visibility, Organization)

Best for:

• Growing product teams (Series A/B startups)
• Established products with multiple PMs
• Teams that need compliance or governance
• Companies scaling their product org

Key difference from Starter: Can add Packs (Governance Pack, Visibility Pack, etc.)

Upgrade when: You need more than 10 users or Enterprise features (SSO, SLA, etc.)

Enterprise Plan

Price: Custom pricing (starts at $500/month)

Limits:

• Unlimited users
• Unlimited workspaces
• All Packs included
• White-glove onboarding
• Dedicated support Slack channel
• SLA (99.9% uptime guarantee)
• SSO / SAML
• Advanced security (SOC 2, GDPR)

Best for:

• Large product organizations (50+ people)
• Multi-product companies
• Regulated industries (healthcare, finance)
• Companies with compliance requirements (SOC 2, HIPAA)

Contact sales: Email sales@distil.app for custom quote.

Plan Comparison Table

Feature	Free	Starter	Growth	Enterprise
Users	1	3	10	Unlimited
Workspaces	1	1	3	Unlimited
Cards	50	Unlimited	Unlimited	Unlimited
Integrations	✓	✓	✓	✓
Support	Best effort	24hr	4hr	Dedicated
Packs available	–	–	✓ (paid add-on)	✓ (included)
SSO / SAML	–	–	–	✓
SLA	–	–	–	99.9%
Onboarding	Self-service	Self-service	Email	White-glove

Packs Pricing

Packs are add-ons available on Growth and Enterprise plans.

Governance Pack

Purpose: Accountability, audit trails, compliance

Price:

• Growth: $49/month
• Enterprise: Included

Features:

• Enforced acceptance rationale
• Card locking
• Full audit trail
• Enhanced integration context

Learn more

Visibility Pack

Purpose: Public roadmap sharing

Price:

• Growth: $29/month
• Enterprise: Included

Features:

• Public roadmap page
• Customer-friendly formatting
• Embeddable widget
• Custom branding (Enterprise only)

Learn more

Organization Pack

Purpose: Multi-team and multi-product management

Price:

• Growth: $79/month
• Enterprise: Included

Features:

• Projects and initiatives
• Multi-level hierarchies
• Roll-up dashboards
• Cross-team coordination

Learn more

Billing Details

Payment Methods

• Credit card (Visa, Mastercard, Amex, Discover)
• ACH / Bank transfer (Enterprise only, requires annual commitment)

Billing Cycle

• Monthly: Billed on the same day each month (e.g., if you sign up on Jan 15, you're billed on the 15th of each month)
• Annual: Pay for 12 months upfront, get 2 months free (save ~17%)

Prorated Charges

If you upgrade mid-billing cycle, you're charged a prorated amount for the remainder of the cycle.

Example: You're on Starter ($29/month) and upgrade to Growth ($99/month) on day 15 of a 30-day cycle. You'll pay:

• $99 - $29 = $70 difference
• $70 × (15 days / 30 days) = $35 prorated charge

Your next full bill will be $99 at the start of your next billing cycle.

Refunds

• Free trial: Cancel anytime, no charge
• Monthly: No refunds, but you can cancel anytime (access continues until end of billing period)
• Annual: No refunds, but you can cancel anytime (access continues until end of annual period)

Cancellation

To cancel:

1. Go to Settings → Billing
2. Click "Cancel Plan"
3. Confirm cancellation
4. Your access continues until the end of your current billing period
5. No further charges will be made

Team Member Limits

What counts as a "user":

• Anyone with an active account in your workspace
• Includes both admins and members
• Does not include archived/deactivated users

If you hit your limit: You'll be prompted to upgrade or remove a user before inviting new ones.

Overage policy:

• Free plan: Hard limit (can't exceed)
• Paid plans: Soft limit (can exceed for 7 days, then required to upgrade)

Workspace Limits

What's a workspace: A separate environment with its own team, cards, and settings.

Why multiple workspaces:

• Separate client projects
• Different product lines
• Staging vs. production
• Different teams within your company

Workspace limits by plan:

• Free: 1
• Starter: 1
• Growth: 3
• Enterprise: Unlimited

How to Choose a Plan

Start with Free if:

• You're just trying Distil
• You're solo and have <50 pieces of feedback
• You're not ready to commit financially

Choose Starter if:

• You're a solo PM or small team (2-3 people)
• You don't need governance/compliance features
• You want unlimited cards
• You're pre-revenue or early-stage

Choose Growth if:

• You have a product team (4-10 people)
• You need governance (Governance Pack)
• You want to share a public roadmap (Visibility Pack)
• You're scaling and need structure

Choose Enterprise if:

• You have 50+ people in product org
• You need SSO or SAML
• You require SLA and dedicated support
• You're in a regulated industry
• You manage multiple products or workspaces

Upgrading

To upgrade:

1. Go to Settings → Billing
2. Click "Upgrade Plan"
3. Choose your plan
4. Enter payment information
5. Confirm

Changes take effect immediately.

Downgrading

To downgrade:

1. Go to Settings → Billing
2. Click "Change Plan"
3. Choose a lower-tier plan
4. Confirm

What happens:

• Change takes effect at the end of your current billing period
• You keep current features until then
• If new plan has user limits, you'll need to remove users before downgrade takes effect

Data retention: All data is preserved. If you're over limits (e.g., more than 50 cards on Free plan), older cards become read-only but aren't deleted.

Educational and Nonprofit Discounts

We offer 50% off any paid plan for:

• Educational institutions (.edu email required)
• Registered nonprofits (501(c)(3) verification required)
• Open source projects (public GitHub repo with 100+ stars)

To apply: Email sales@distil.app with:

• Proof of eligibility
• Which plan you want
• Brief description of your use case

FAQ

Can I switch from monthly to annual billing? Yes. Go to Settings → Billing → "Switch to Annual." You'll be charged the annual price immediately and receive a prorated refund for your unused monthly time.

What if I need more users than Growth allows but don't want Enterprise? Contact sales@distil.app. We may be able to create a custom plan between Growth and Enterprise.

Do integrations (Jira, Linear) cost extra? No. Integrations are included in all plans.

Can I have multiple billing owners? Not currently. The person who created the workspace is the billing owner. They can transfer ownership from Settings → General.

What if I forget to cancel and get charged? Email support@distil.app within 7 days of charge. We'll review and potentially issue a refund on a case-by-case basis.

Next Steps

• Upgrading Your Plan - Step-by-step guide
• Managing Your Subscription - Billing, invoices, payment methods
• What Are Packs? - Learn about add-ons